Returns Policy

12. REFUND POLICY

12.1 If you have cancelled the Contract between us in accordance with condition 11.1 above, The British Brew Company will process the refund due to you as soon as possible and, in any case, within 7 days of the receipt of the returned items from the cancellation. The British Brew Company will refund you the price of the Goods in full minus delivery charges. You will be responsible for the cost of returning the relevant Goods to us.

12.2 If you wish to return the Goods for any other reason, you may do this within 7 days of delivery by posting the Goods back to us. A restocking fee of 20% will apply for goods returned outside of the first 7 days from receipt of Goods by You.

12.3 In each case, the Goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging and at your own cost and risk.

12.4 The provisions of conditions 11 and 12 are in addition to your statutory rights, which remain unaffected.